OBJECTIVE:

EXPERIENCE:

11/2009 - Present

Industry: Healthcare Services

Technical Services Manager

• Supervise a team of 6-7 installation programmers who provide application design and technical configuration, installation and ongoing support services for the eScription software. • Worked with other department managers to achieve best KLAS winning scores for 8 years. I deliver performance reviews, develop and ensure department and employee’s goals are met in an efficient and productive operation. • Work with staff to develop methods to reduce duration of projects and reduce total effort spent on projects. This was done by analyzing worked hours across past projects to determine the correct allocation for different project types.• Work with customers, staff, Project Managers and other departments to resolve escalated or complex issues. I would also assume complex projects and troubleshoot during busy and time sensitive periods.• Managed the integration of the Clintegrity products into the technical professional services department. I worked with relevant resources to develop a process, policies, and training to my group. I worked to develop an allocation process and project plan to streamline resources. I collaborated with colleagues to automate much of the process which resulted in significantly reducing resource time. • Maintain and develop internal scripts and programs that are used by internal personnel. The scripts are written in mainly Perl with some bash and the programs are written in Java.• Develop interdepartmental processes to reduce customer impact during transitions and software migrations. We are responsible for establishing technical policies and procedure with Customer Support, R&D, Systems Administrations and Product Management.• Assist sales during pre-contract engagement with customers.

10/2006 - 11/2009

Industry: Healthcare Services

Senior Installation Programmer

• Install and configure eScription software on eScription and customer servers. I was the technical lead on each project and was responsible for setting up all parts of the system including the dictation, transcription, and distribution software. • Utilized SQL in SQL Server 2000, 2005 and 2008 to query and manipulate customer’s database. I updated and added functionalities to existing SQL scripts.• Create, configure and test HL7 interfaces used to send patient and report information to Customer’s downstream medical record systems such as Meditech, Cerner, Epic, Chartscript and Eclypsis. This often required writing java bean shells and regular expression extract and manipulate database information. • Processed historical text given to us by the customer, which was used to start building speech models for physicians. As part of the processing, I wrote scripts primarily in Perl to extract data and create necessary files. Perl regular expressions were used to remove headers, footers and other non-essential report data. Scripts were run to map the reports to the speakers in the database and then install remaining data on the speech recognition machine.• Worked with hospital’s telephony department to configure T1 lines as NI2, 5ESS or CAS. • Other configurations were made by creating and editing initialization files in windows. Some shell scripting on a Linux environment was also needed.• Created and maintained an HL7 interface library, which allowed users to search for, edit and compare the various interface templates within the eScription system. The front end application was written in java and utilized a back end bash script that monitored for edited templates and updated the file system accordingly. I designed the tool’s back end database tables within SQL 2005 and wrote a perl script that would synchronize the library’s database with the most up to date information.• Created various internal tools written in Perl and bash for reporting and monitoring purposes, as well as to automate functions that were previously manual and time consuming. The Perl scripts often utilized Perl’s DBI module for database interactions.• Researched potential bugs by reading corresponding software written in Java.• Wrote custom code for hospitals in Java as needed, which allowed further system functionality. • Other duties include mentoring new employees, interviewing perspective candidates and creating and updating documentation.

9/2002 - 10/2006

Senior Programmer Analyst

• Monitor and support the implementation of the Laboratory Module for hospitals across the United States and Canada. The LAB software includes Laboratory, Microbiology, Blood bank, and Pathology applications. I support these hospitals from installation of the software, during testing, until the hospital was live with the software for three months. Responsibilities include setting up the LAB software for testing, fixing programming bugs, implementing programming fixes, creating custom programs requested by hospitals, and preparing the software for LIVE. The programs were written in a language created by the company. This language is comparable in practice to Perl, and has many syntactical similarities to Java and Lisp. Some customs also required the use of VBA.• The company offers two types of software for LAB, each running on separate operating systems. One OS they created the other runs off of a Windows platform. I supported LAB software for both operating systems.• Created many programs for both operating systems to be added to the LAB software. Some programs are aimed at giving more flexibility to the hospitals, while others are intended to improve the method in which updates were delivered to hospitals.• I also am programmer support for the main underlying module of the software. The module is the foundation of the product, and interacts with all other modules offered.• I am periodically on call during off-peak hours to assist hospitals with any software or hardware problems that may arise.

6/2001 - 9/2001

Programmer

Wrote applets in Java that demonstrated principles relating to the eye and color. Wrote the applets on JBuilder 4, and used SDK 1.02-1.4. Made sure they were able to run on both PC’s and Mac’s, as well as Internet Explorer and Netscape.

6/1999 - 6/2001

Web Designer/Technical Recruiter/Intern

• Redesigned the “permanent positions” page for The Sporn Group Website (www.thesporngroup.com), and developed the “consultant positions” page. This was done in HTML on Microsoft FrontPage web editor. I Created and updated a spreadsheet of all postings put onto the website.• Part of a two-person team in the recovery of the website after it was erased from the outside. • Acted as the internal technical support fixing a variety of difficulties including Virus infections, E-mail (Outlook, Eudora, Netscape) problems, and hardware installations. • Technical recruiting duties on the candidate side include searching the Internet for prospective candidates, contacting those candidates by email and phone, and interviewing candidates. On the client side, duties include checking references and getting feedback on interviews. • Review incoming resumes, and match those resumes with open requisitions. • Managed and reviewed the work of two interns which included Job postings, data entry, and resume reformatting.• Created numerous consultant invoices daily, which were then sent to our clients. These invoices were done in Microsoft Excel. • Input resume information using Microsoft Access database.

EDUCATION:

5/2002

Bachelor's Degree

COLLEGE EXPERIENCEEDUCATION: Majors: Computer Science, Mathematics

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